FAQs
How can I be a part of the TCS World 10K Bengaluru 2024 Virtual event ?
You are required to participate in TCS World 10K Bengaluru 2024 (Virtual Event) from the comfort of your location/vicinity using only the dedicated TCSW10K 2024 App courtesy TCS. Please note that the virtual only participants will not be allowed to enter the event venue or course on race day.
What are the race distances I can attempt in the virtual format?
The race distances are Open 10K (10 Kms) and Majja Run (5 Kms)
When is the TCS World 10K Bengaluru 2024 Virtual Event?
You will have to complete your selected race category, using the TCSW10K App within the time band from 12:01 am, 27th April 2024 to 11:59 pm on 28th April 2024, without a break.
When do the registrations for the virtual categories begin and end?
Registration Starts on Thursday, 15th Feb 2024, 7 AM IST
Registration Ends on Friday, 19th April 2024, 11.59 PM IST or as soon as running places are over, whichever is earlier.
What is the minimum age eligibility to apply in each race category?
Race Category | Minimum Age Eligibility |
Open 10K (10 kms) | 15 years (born as on before 26.04.2009) |
Majja Run (5 kms) | 10 years (born as on before 26.04.2014) |
Is there any upper age limit for each race?
There is no upper age limit for any race category.
How can I register?
You can register here
What is the application fee for participating in the virtual event?
Race Categories Fee | Domestic Applicants (applicants residing in India) | Overseas Applicants (applicants residing outside India) |
Open 10K (10 kms) | ₹ 499 | *USD 50 |
Majja Run (5 kms) | ₹ 499 | *USD 50 |
*GST No. 29AABCP7300E1ZP ; CIN No. U92413MH1993PTC070636
How can we contact you in case of any guidance?
For more information you can write to us tcsworld10k@procam.in You can also call us on +91 80-41739955 (Mon to Sat, 10 am to 7 pm)
Can I/we register offline?
No. The registration for the TCS World 10K Bengaluru 2024 (Virtual Event) can only be done online here
Can I register all my group/corporate members together?
Yes, you can register your group/corporate members together.
GROUP APPLICATION
Group entries will be accepted for Open 10K and Majja Run race categories of virtual event. There has to be a minimum of 20 individual entries across these run categories to comprise a group.
A. Group Registration Process where the group/corporate is sponsoring the entry fees of its team members/employees for the Virtual Open 10K/Majja Run race categories.
- Point of contact of the group/ corporate (PoC) to email the request at corporateregistration@procam.in with the number of registrations required mentioning the group name and Virtual race categories.
- Post receiving the group/ corporate group registration email request, the PoC will be emailed the payment link to pay the cumulative entry fees of all its team members.
- On making online payment, PoC to share online payment receipt on corporateregistration@procam.in with group/corporate details. No codes will be shared if the payment receipt is not shared with us on email: corporateregistration@procam.in.
- On receiving payment confirmation, a receipt voucher of registration fees will be generated and sent by PIPL to the PoC’s email address.
- The TCS World 10K registration team will email PoC the unique codes required to get the individual team members registered online to be part of the group.
- All members of the group/corporate need to individually register using the online codes issued by PIPL.
- By using the code, the team member is not required to pay the applicable entry fees of the Virtual Open 10K/ Majja Run category. However, where he/she wants to, the team member can make an additional payment in the form of donation for a NGO of his/her choice; such payment will not be sponsored by the group/corporate in question.
- Purchasing online codes does not guarantee entry to the event. The members of the group/corporate need to register online here using codes before the registration end date or till the running spaces are available for the Virtual Open 10K and Virtual Majja Run category at the TCS World 10K 2024 edition. Registrations will close as and when the running spaces are filled.
- Unused online codes cannot be returned or canceled. The amount against unused codes will be refunded after deducting the processing fees of INR 50 from the total refundable amount. The refund will be made by 30th May 2024.
- Team members not mentioning the online code given by PIPL, and as intimated to them by their PoC, will not be considered to be part of the group.
- All requisite mandatories will apply for all team members registering under the group.
B. Group Registration Process where individual team members/ employees will be paying their own entry fees for the Virtual Open 10K/Majja Run participative category.
- Point of contact of the group/ corporate (POC) email the request at corporateregistration@procam.in with the number of registrations required in the Open 10K, Majja Run, Silvers’ Run, Champions With Disability race category, mentioning the group name.
- The TCS World 10K registration team will email POC the common code required to get the individual team members registered online to be part of the group.
- All members of the group/corporate need to individually register online here using the common code issued by PIPL, and pay the applicable entry fee.
- Purchasing the common code does not guarantee entry to the event. The members of the group/corporate need to register online here using code before the registration end date or until the running spaces are available at the TCS World 10K 2024 edition. Registrations will close as and when the running spaces are filled.
- All requisite mandatories will apply for all team members registering under the group.
Does everyone need an online code to register in a group/corporate registration?
Yes, all members of the group need to register individually here with the online code issued by us.
For Group/Corporate registration can we make a one-time payment for all participants?
Yes, Post receiving the group/ corporate group registration email request, the PoC will be emailed the payment link to pay the cumulative entry fees of all its team members.
Can I request for a Group/Corporate registration where I want my employees/members to make individual payments?
Yes, you can request for Group/Corporate registrations where each member can make individual payments, using common code. You can send your request by sending us the request at corporateregistration@procam.in.
Once applied, can I cancel my application and get a refund?
Once the applicant has paid for the TCS World 10K Bengaluru 2024 (Virtual Event), requests for cancellation and thereby, refund will not be entertained.
Will I get a refund of my entry fees, if my application is not accepted?
Participation in the event is subject to entry confirmation. Where your application is not confirmed for any reason, the application fees paid by you will be refunded on or before 30th May 2024. An amount of ₹50 will be deducted as processing charges. Any refund discrepancies must be brought to the attention of the event registration team immediately. Refund queries will not be entertained post 30th May 2024.
I wish to change some information submitted by me during the registration. How can I correct it?
You can send us the information that needs to be changed using your registered email address along with your bib number at tcsworld10k@procam.in.
I have registered but I have not received transaction confirmation.
We request you to check your spam/junk/trash folder for the same.
Can an Overseas applicant apply for the event?
Yes. You can register for the TCS World 10K Bengaluru 2024 (Virtual Event) here
Which payment mode will be accepted for online registrations?
An applicant can pay online via credit card, net banking, debit card, wallet & UPI.
Can I register for my friend?
No. You cannot register on your friend's behalf.
What should I do if I am unable to open the registration website?
Please clear cache and cookies, browsing history and try again. If it doesn’t work please share a screenshot of the error and email your details to tcsworld10k@procam.in
What does the registration fee cover?
The registration fee paid is exclusively for your race category participation in the TCS World 10K Bengaluru 2024. The registration fee is not, in part or full, payable for any offers/promotions/ discounts/goodies/ tee, etc. These, if offered, will be by event sponsors/partners/ brands through the Event Promoter separately.
Is the Goodie bag available to all race participants of the virtual event?
No. Goodie bags are not given to any participant of the virtual event.
What are the gratifications for participating in the virtual event)?
- Physical bib
- Physical medalPhysical medal (only to virtual participants who have completed their virtual run using TCS World 10K Bengaluru race App)
- Digital race-day starter kit (Printable Bib, Printable Start / Finish banner & Printable Finish Break Tape)
- Access to TCS World 10K Bengaluru race app with exciting features and leaderboard
- Personalized e-medal
- E-certificate
Open 10K
- 1000 men and 1000 women finishers of the Open 10K, selected by random drawing, will earn a guaranteed non-complimentary spot in the Open 10K race category at TCS World 10K Bengaluru 2025. Entry rules and regulations of TCS World 10K Bengaluru 2025 will apply.
Majja Run (5K)
- 250 men and 250 women finishers of the Majja run, selected by random drawing, will earn a guaranteed non-complimentary spot in the Open 10K race category at TCS World 10K Bengaluru 2025. Entry rules and regulations of TCS World 10K 2025 will apply.
- 1000 men and 1000 women finishers of the Majja Run, selected by random drawing, will earn a guaranteed non-complimentary spot in the Majja Run race category at TCS World 10K Bengaluru 2025. Entry rules and regulations of TCS World 10K 2025 will apply.
When will I receive my gratification for participating in the virtual event?
Domestic participants of the TCSW10K 2024 Virtual Event will receive their physical gratification within 30 working days from the race day and International participants will receive their physical gratification within 45 working days from the race day. Participants can download e-medal and e-certificate, from their TCS World 10K Bengaluru web profile (https:/tcsworld10k.procam.in) latest by 15th May 2024.
Will I get a timing certificate on completion of the virtual event? If Yes, what is the cut-off time to complete the race?
You will have to complete your selected race category, using the TCS World 10K Bengaluru App courtesy TCS, within the time band from 12:01 am, 27th April 2024 to 11:59 pm on 28th April 2024. The race distance chosen must be completed at one go (without any breaks). In case any breaks are taken for any reason, the elapsed time from the start to the distance completion will be taken into account as the race time. You will have to complete the race within 24 hours of starting the race, or before 11:59 pm on 28th April 2024, whichever is earlier, on the TCS World 10K Bengaluru App.
How will you validate my performance on race day?
Your performance will be validated by our verification team and will be confirmed latest by 15th May 2024.
How can I flag cheating cases by other runners?
You can email the case with valid proof to tcsworld10k@procam.in
Can I be a part of TCS World 10K Bengaluru without paying a registration fee or registering?
No, you cannot participate in the TCS World 10K Bengaluru without paying the registration fee or registering.
Do I get a race day tee for participation?
No, race day tee is not offered to anyone participating in the virtual event.
Can participation in virtual events be considered for Procam Slam?
No. Participation in virtual events will not be considered for Procam Slam.
Will my virtual event’s timing certificate be considered for next year's participation in TCS World 10K Bengaluru 2024 on-ground event?
No, the timing certificate of the virtual race will not be considered for next year's participation in TCS World 10K Bengaluru 2025 on-ground event.
Can I register for more than one race at the virtual event?
No. An individual can apply only for one race at the virtual event. Multiple applications will entail all being rejected.
Can I register for both on-ground and virtual races?
Yes, you can register for both on-ground and virtual races, using the same email id. Please note that the virtual only participants will not be allowed to enter the event venue or course on race day.
Can I register for a virtual race if I have already registered for an on-ground race previously?
Yes, you can login with the same email id and proceed to the virtual race category section, pay and register in case you have already registered for on-ground race category previously. Please note that the virtual only participants will not be allowed to enter the event venue or course on race day.
Can I run both on-ground as well as the virtual race of the same distance on the same day?
Yes, you can register for both the formats in the same race category and if confirmed, run on the same day, although for the virtual race category, you will only be tracked via TCS World 10K Bengaluru APP. Please note that the virtual only participants will not be allowed to enter the event venue or course on race day.
How will my entry acceptance be intimated to me?
Post your registration you are required to go to the TCS World 10K Bengaluru website, log in into your profile using the registered email id and check “my profile section” for their application status.
If you are unable to check profile online post 24 hours of registration, please contact our event helpline number +91 8041739955 or email us at tcsworld10k@procam.in
In whose name should the cheque or demand draft be made in case of group/corporate registration?
All cheques/demand draft to be drawn in favor of "PROCAM INTERNATIONAL PVT. LTD."
Which payment mode will be accepted for online registration?
An online applicant can pay ONLY via credit card, net banking, debit card ,UPI and payment wallets.
From where can i download the TCS World 10K Bengaluru 2024 App?
TCS World 10K Bengaluru 2024 app will be available for download on both Android and IOS devices. We will inform all virtual participants via email once it is available for download, on or before 15th April 2024.
When can I start my activity for the virtual Event and when does it end?
Complete your registered race any day between 27th April (00:01 hrs) & 28th April 2024 (till 23:59 hrs) after selecting the TCS World 10K Bengaluru Race button on the TCS World 10K Bengaluru 2024 App, that will count towards your final results for the virtual event.
Do I need to be physically present on the race day in Bengaluru if I only participate in the virtual event?
No, you are required to participate in the TCS World 10K Bengaluru from the comfort of your location/vicinity using only the dedicated TCS World 10K Bengaluru 2024 App. Please avoid using the official race route during your final run. Please note that the virtual only participants will not be allowed to enter the event venue or course on race day.
Which activities are allowed at the TCS World 10K Bengaluru 2024 (Virtual Event)?
You can run, walk, jog to complete your registered distance. Cycling, treadmill & wheelchair activities and activities with unusual pace are not allowed and such non-permitted activities will be disqualified.
Can I practice on the TCS World 10K Bengaluru App before the actual race attempt?
Practice Run option will be available on the TCS World 10K Bengaluru App. Dates when practice runs can commence will be intimated on the website and on social handles - keep visiting these sites for regular updates. During practice runs, you will be able to attempt the distance chosen multiple times - it's important you get accustomed to the APP and check mobile network connectivity before attempting the actual run on 27th/28th April. Once you complete the distance that you have registered for, it gets automatically submitted to our system. The race distance chosen must be completed at one go (without any breaks). In case any breaks are taken for any reason, the elapsed time from the start to the distance completion will be taken into account as the race time.
TCS World 10K Bengaluru App timing and my other tracking app / wearable device timing/ distance does not match?
While only TCS World 10K Bengaluru App tracking data shall be considered for your TCS World 10K Bengaluru ranking and timing results, there may be timing / distance mismatch of your completed race between TCS World 10K Bengaluru App and any other app or wearable device. In such scenarios, depending on the discrepancy, we will accept the GPX file of the other distance tracking app to validate the same. All you need to do is to send the TCS World 10K Bengaluru App screenshot, along with the GPX file of another distance tracking app to tcsworld10k.appsupport@procam.in and the team will get back to you in 48-72 working hours.
Can I sync My garmin/strava/google fit/apple health with TCS World 10K Bengaluru App?
No, you will not be able to sync your wearable device with the TCS World 10K Bengaluru app. Incase of any timing/distance mismatch of your completed race between TCS World 10K Bengaluru App and any other app or wearable device. In such scenarios, depending on the discrepancy, we will accept the GPX file of the other distance tracking app to validate the same. All you need to do is to send the TCS World 10K Bengaluru App screenshot, along with the GPX file of another distance tracking app to tcsworld10k.appsupport@procam.in and the team will get back to you in 48-72 working hours.
What if the TCS World 10K Bengaluru App crashed during my run?
If the TCS World 10K Bengaluru app cracked during your run, you can resume using the app and the app will continue as required.
I could not complete my race properly, can I try again?
No. Runners are provided with just one chance to complete their run between 27th April (00:01 hrs) & 28th April 2024 (till 23:59 hrs), using TCS World 10K Bengaluru App. The race distance chosen must be completed at one go (without any breaks). In case any breaks are taken for any reason, the elapsed time from the start to the distance completion will be taken into account as the race time.
Can I run through one day into the next?
Maximum allowed duration is 24 hrs to complete the race, or before 11:59 pm on Sunday, 28th April 2024
Can I pause the run for water breaks or the bathroom?
Yes. You can pause as many times as required. The elapsed time from the start to the distance completion will be taken into account as the race time.
Do I need to send you my clocked time to get a post-race gratification?
No, you don’t need to send us your clocked time to get your post-race gratification. On verification, all gratifications will appear under “ my profile” section on the TCS World 10K Bengaluru website.
I forgot to click the stop button on the app?
The app auto stops when you finish your run.
My phone got damaged in the middle of the run, Can I retry?
You will have to reach us at tcsworld10k.appsupport@procam.in for resolution.
My phone battery died during my run. What should I do?
You can recharge your phone and continue your run. The elapsed time from the start to the distance completion will be taken into account as the race time.
Can I run on a treadmill?
No. Treadmill activities will not be considered.
I am not able to login to the app?
You can reach out to us at tcsworld10k.appsupport@procam.in
Can I logout from the TCS World 10K Bengaluru app on one device and log into another device?
Yes, but this must be done before you start your virtual run.
Can I use multiple login IDs on TCS World 10K Bengaluru App to complete more than one race?
No, You will not be allowed to login with multiple login IDs on the TCS World 10K Bengaluru app.